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PRIVACY POLICY

Effective Date: October 28, 2024

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Introduction

The Ciel Experience (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose information about you when you visit our website, engage with our services, or communicate with us. By using our website and services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We collect information to provide and improve our services, enhance user experience, and communicate effectively. The types of information we collect include:

  • Personal Information: This may include your name, email address, phone number, billing address, and payment details when you purchase tickets or merchandise or register for events.

  • Technical Information: When you visit our website, we may collect data on your device, IP address, browser type, pages visited, and other browsing-related information via cookies and other tracking technologies.

  • Interaction Data: This includes information related to your communication with us, such as customer support inquiries, feedback, and responses to surveys.

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2. How We Use Your Information

The Ciel Experience uses your information for the following purposes:

  • Service Provision: To process your orders, handle ticketing, manage bookings, and deliver merchandise.

  • Communication: To send you order confirmations, event details, updates, and respond to inquiries or support requests.

  • Marketing: With your consent, we may send promotional emails, special offers, and event information. You can opt out of these communications at any time.

  • Site Improvements: To analyze and enhance our website, identify trends, and improve our services.

  • Legal Compliance: To comply with applicable laws and regulations, including tax and accounting obligations.

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3. Information Sharing and Disclosure

We respect your privacy and do not sell or share your personal information with third parties except in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist in operating our website, processing payments, managing ticketing, or delivering merchandise.

  • Legal Requirements: We may disclose your information if required by law or in response to legal requests to protect the rights and safety of our users, employees, and property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor organization.

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4. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Correction: You can access and update your personal information by logging into your account or contacting us directly.

  • Data Deletion: You may request the deletion of your personal information, subject to legal or contractual requirements.

  • Opt-Out: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of our emails or by contacting us.

  • Cookie Preferences: You may adjust your browser settings to refuse or remove cookies; however, this may impact certain website features.

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5. Data Security

The Ciel Experience takes reasonable measures to protect your information from unauthorized access, loss, misuse, and disclosure. We employ encryption and secure servers to safeguard sensitive data like payment information. However, no online transmission can be 100% secure, so please exercise caution when sharing personal information.

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6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your experience, analyze site performance, and understand user interactions. Cookies allow us to customize content, save your preferences, and recognize repeat visits. You may disable cookies in your browser settings, though some website features may become unavailable as a result.

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7. Third-Party Links

Our website may contain links to third-party sites, such as ticketing platforms, payment processors, and social media. Please note that this Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

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8. Children’s Privacy

The Ciel Experience does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it in accordance with applicable laws.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other operational requirements. Any updates will be posted on this page with a revised effective date. Your continued use of our website or services constitutes acceptance of the revised policy.

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10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

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