TERMS & CONDITIONS

Welcome to The CieL Experience official website! By using our site and purchasing our products, you agree to abide by these Terms and Conditions. Please read carefully before using the website.

1. Acceptance of Terms

By accessing or using thecielexperience.com (the "Website"), you agree to comply with these Terms and Conditions and any additional terms referenced herein. If you disagree with any part of these terms, please do not use our website.

2. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the website signifies your acceptance of the revised terms.

3. Use of Website

Eligibility: You must be at least 18 years of age, or have permission from a parent or guardian, to make purchases on the Website.
Account Information: Some features, such as ticket purchasing or newsletter sign-up, may require account registration. You are responsible for maintaining the accuracy and confidentiality of your account information.
Prohibited Actions: You agree not to misuse the Website, including engaging in hacking, spamming, or infringing upon intellectual property rights.

4. Intellectual Property

All content on this website, including but not limited to music, images, videos, text, graphics, logos, and trademarks, is the property of The CieL Experience or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of content without permission is prohibited.

5. Purchases and Payments

Merchandise: Merchandise items are subject to availability and may vary by location and time. Prices are subject to change without notice.

Digital Products: Digital content, such as music downloads or event livestreams, is non-refundable. Please ensure compatibility with your devices before purchase.
Payment Processing: We accept payments through Stripe, Wix Payments, and PayPal. Payment information is processed securely; we do not store your payment details.

6. Ticket Sales

Event Availability: Tickets for events are subject to availability and are sold on a first-come, first-served basis.
Third-Party Sellers: Some ticket sales may be managed by third-party providers. In such cases, separate terms and conditions may apply.
Non-Transferable: Tickets are non-transferable and may not be resold or redistributed without authorization.

7. Shipping and Delivery

Domestic and International Shipping: Merchandise orders will be shipped via USPS, UPS, or FedEX. Delivery times vary by location and are subject to the carrier's shipping schedule.
Shipping Fees and Taxes: Additional fees and taxes may apply to orders based on the shipping address. Customers are responsible for any customs fees for international shipments.

8. Returns and Refunds

Please review our Refund Policy for details on returns, exchanges, and refunds for both tickets and merchandise. By making a purchase, you acknowledge and accept our refund policy terms.

9. Privacy Policy

Your privacy is important to us. Please read our [Privacy Policy] to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

[Band Name] and its affiliates, agents, and partners are not liable for any damages, including but not limited to indirect, incidental, punitive, or consequential damages, arising from your use of the website, attendance at events, or purchase of products, except as required by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless [Band Name], its affiliates, partners, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of Florida. You agree to submit to the exclusive jurisdiction of the courts located in the state of Florida for any disputes arising from these Terms.

13. Contact Information

If you have questions about these Terms and Conditions, please contact us at [Contact Email] or through our contact form on the Website.

Last Updated: October 28, 2024